Frequently Asked Questions
1.Why should I choose PatisoL?
Choosing PatisoL means adding elegance, functionality, and protection to your outdoor space. Our outdoor structures are stylish, durable, and perfect for the whole family to enjoy. We prioritize high-quality materials and craftsmanship, ensuring years of use and making your backyard shine.
2.What materials does PatisoL use?
At PatisoL, we carefully source top-quality materials that not only offer a beautiful aesthetic but also provide durability. Our products are made from high-quality aluminum extrusions, coated with UV protection, to ensure longevity.
3.Do you offer a warranty on your products?
Absolutely! We offer warranties on our products. Warranty terms and conditions may vary by model, and you can contact PatisoL team by email email@example.com for specific details for each product, we will response timely.
4.How will my outdoor structure arrive?
Your outdoor structure will arrive conveniently packaged in multiple boxes. Depending on the model, it will be shipped either with FedEx/UPS or on a pallet by truck which needs appointment delivery.
5.Are your products difficult to assemble?
Good news! Our pergolas are designed with DIY assembly in mind. While they are generally easy to assemble, some larger parts may require assistance, reducing overall installation time.
6.Do I need a building permit on installation of awning or pergola?
It's always a good idea to check with your local municipality before installing a pergola, as some municipalities may have specific regulations regarding the size of structures permitted on your property.
7.Is the height adjustable for the pergola?
By default, the height of our pergolas is not adjustable. However, if you need to shorten the height, you have the option to cut the legs. Please note that this will void the warranty.
8.Is the pergola rust-proof?
Absolutely! Our pergolas are fully rust-proof. Crafted from high-quality aluminum, they are designed to withstand the elements and maintain their pristine appearance.
9.Is the roof of the pergola rain-proof?
Our pergolas are designed to withstand regular rainy conditions. The roof is engineered to direct rainwater into a guttering system, which channels the water down through the legs internally. While leakage may occur during extreme weather or heavy downpours due to the drainage system's capacity, it functions similar to the guttering on a house or external drain.
10.Can the pergola be moved once assembled?
Certainly! Once your pergola is installed, it can be moved if needed. Additionally, if you're moving to a new house, the pergola can be disassembled and relocated with ease.
11.How often should I maintain my pergola?
Maintaining your pergola is hassle-free! Our pergolas are practically maintenance-free, requiring minimal servicing. The frame can be easily washed every few months, while the gutters can be cleared with a jet wash.
I was looking for some pergolas for my decks - something simple but quality. Checked out tons of brands and finally decided on PatisoL. Best decision ever. Their product, their service - just spot on, exactly what I was after. I got some lights to jazz up the pergola, and when they come on at night, it's like magic. The place turns into this cozy, inviting spot. Me and the family love to have dinner, chat and just hang out there. It's quickly become our fav area in the house.
The assembly instructions were clear, concise, and easy to follow. I was initially worried about putting it together, but it turned out to be a fun DIY project. My dad and I spent roughly 4 hours to set it up.
I am very happy with this purchase. Simple ordering, clear instructions, and stellar quality. My backyard never looked better or more inviting. Great investment for enhancing home lifestyle. Highly recommended!
To anyone considering a backyard upgrade, I totally recommend this pergola. This is hands down the best investment I've made for my home in recent years. It's a testament to the saying "You get what you pay for." Thank you, PatisoL