Return Policy
Thanks for shopping with PatisoL. We are confident that you will be pleased with the product(s) you purchase from us. That's because we go to great lengths to make sure they're fully developed and made specifically for your place. However, for any reason you are unsatisfied with your order, please feel free to email us at info@patisol.com and our team will provide all the details for initiating a return. As soon as the returned product(s) with its/their original packaging are received back to our warehouse in good condition, PatisoL team will issue your refund or replacement within 30 days of receipt.
30-Day Worry-Free Return Service
We offer a 30-day worry-free return service for our customers. If you are not completely satisfied with your purchase within 30 days of receipt, you may return the item(s) for a refund, subject to the conditions outlined below.
-Defective, Damaged, or Incorrect Products:
Should you receive a defective or damaged item, or if the incorrect product was delivered, kindly contact our customer service team at info@patisol.com within 24 hours of delivery. We will gladly cover the costs associated with exchanges, returns, and shipping in such cases.
-Voluntary Returns:
In the event that you wish to return an item due to personal preference, please ensure that the product is in its original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase will also be required. In such cases, the customer is responsible for bearing the return shipping fees.
-Ineligible Items for Return or Refund:
Items without quality issues that have been opened or used are not eligible for returns or refunds.
It is important to note that products with stains, damages, or modifications may only qualify for partial refunds or may not be eligible for refunds, depending on the circumstances. Our return and refund services apply exclusively to purchases made directly through patisol.com. PatisoL will not be held accountable for covering costs incurred due to damaged or defective items resulting from customer negligence.
Warranty Return
We offer 12-month warranty for quality-related issues, 24-month warranty for spare parts. For a smoothy return & refund process, please keep the following warranty conditions in mind:
-You must file a warranty claim to info@patisol.com within the respective Warranty Period from the date you received it.
-You must file the warranty claim within 30 days from the date that the defect is made known to you.
-You must show, via clear photos, video, or any other medium, the defect in your product and the associated defect is eligible for returning and refunding in your claim.
-Warranty-related shipping costs can only be covered in specified region, please contact us at info@patisol.com for more information.
Order Cancellation
All orders are automatically processed and sent for shipment as soon as they are placed. However, during this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we cannot do it free of charge after certain points. We strictly adhere to the following cancellation policy:
-If you cancel your order at least 12 hours before it has been shipped, your order will be canceled free of charge.
-If you cancel your order after it has been shipped, cancellation is subject to any cost of original and reverse logistics and will be treated as a return with all applicable fees.
-Orders which are refused at delivery will be assessed all applicable fees. For any delivery failure or service delay due to weather conditions, natural disasters, or unforeseen events, please reach us at info@patisol.com for further support.
30-Day Worry-Free Return Service
We offer a 30-day worry-free return service for our customers. If you are not completely satisfied with your purchase within 30 days of receipt, you may return the item(s) for a refund, subject to the conditions outlined below.
-Defective, Damaged, or Incorrect Products:
Should you receive a defective or damaged item, or if the incorrect product was delivered, kindly contact our customer service team at info@patisol.com within 24 hours of delivery. We will gladly cover the costs associated with exchanges, returns, and shipping in such cases.
-Voluntary Returns:
In the event that you wish to return an item due to personal preference, please ensure that the product is in its original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase will also be required. In such cases, the customer is responsible for bearing the return shipping fees.
-Ineligible Items for Return or Refund:
Items without quality issues that have been opened or used are not eligible for returns or refunds.
It is important to note that products with stains, damages, or modifications may only qualify for partial refunds or may not be eligible for refunds, depending on the circumstances. Our return and refund services apply exclusively to purchases made directly through patisol.com. PatisoL will not be held accountable for covering costs incurred due to damaged or defective items resulting from customer negligence.
Warranty Return
We offer 12-month warranty for quality-related issues, 24-month warranty for spare parts. For a smoothy return & refund process, please keep the following warranty conditions in mind:
-You must file a warranty claim to info@patisol.com within the respective Warranty Period from the date you received it.
-You must file the warranty claim within 30 days from the date that the defect is made known to you.
-You must show, via clear photos, video, or any other medium, the defect in your product and the associated defect is eligible for returning and refunding in your claim.
-Warranty-related shipping costs can only be covered in specified region, please contact us at info@patisol.com for more information.
Order Cancellation
All orders are automatically processed and sent for shipment as soon as they are placed. However, during this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we cannot do it free of charge after certain points. We strictly adhere to the following cancellation policy:
-If you cancel your order at least 12 hours before it has been shipped, your order will be canceled free of charge.
-If you cancel your order after it has been shipped, cancellation is subject to any cost of original and reverse logistics and will be treated as a return with all applicable fees.
-Orders which are refused at delivery will be assessed all applicable fees. For any delivery failure or service delay due to weather conditions, natural disasters, or unforeseen events, please reach us at info@patisol.com for further support.
